Learning Unit

Session and Time	TOPIC	Faculty Details
DAY-1
Session- 1 & 2 (10.00 AM to 12.45 PM)	Introduction & Overview: Introduction to Govt. of NCT of Delhi Various levels of officers Public Dealing Departments Other Departments Working of Government Office System Duties and Responsibility of Private Secretary Working with Heads of Departments Working in Sections/Branch Units Maintaining Guard File. Maintaining record of Telephone calls incoming and outgoing along with phone numbers Importance and essentials of good filing Method

Session- 3 & 4 (01.45 PM to 04.30 PM)	Types of Official Communication Letter Demi Official Letter Office Memo Inter-departmental Note Fax/e-mail. Office Order, Order Notification, Resolution Press Note Endorsement Circular Advertisement E-mail Social letters like informal letters/Invitation letters/Congratulation letters/Thanksgiving letters/Condolence letters etc.

DAY-2

Session 5 & 6 (10.00 AM to 12.45 PM)

Role of Personal Assistant & Private Secretary in a Government office

Role as first point of contact with public
Role as confidential assistant
Administrative Functions
Coordination and Support Functions
Attributes of ideal PPS
Use of new office automation devices, their handling and maintenance

Challenges in the job of PPS Career Prospects

Challenges relating to temperamental/ behavioral issues
Challenges relating to adjustment in the office
Learning of foreign languages
Learning of Computer Operations

Session-7 & 8 (01.45 PM to 4.30 PM)

Communication with Etiquettes & Telephone/Conference Call/ Meeting Etiquettes

Etiquettes with Public
Etiquettes with Public Representatives
Etiquettes with Seniors and subordinates
Etiquettes with Females, Children, differently abled and Senior citizens

Communication with Etiquettes & Telephone/ Conference Call/ Meeting Etiquettes (Contd…)

Basic Rules in attending calls
Using Mute Function
Scheduling Meetings, intimation and confirmation
Preparation for the meetings
Taking Minutes of the Meeting
Meeting Follow up

DAY-3
Session 9 & 10(10.00 AM to 12.45 PM)	Punctuality and Discipline Consequences of not being regular Conduct within office Respect for National Flag Respect for National Anthem/Song Respect for instructions on observance of silence Respect for observance of anti-smoking law Respect for instructions against misuse of office stationary and equipment Other misconduct Decorum During Office working During Lunch hours During meetings and conferences Decorum of dress and behavior Courtesies with seniors, subordinates, colleagues, VIPs, Visitors, Disabled Persons, Senior Citizens, Women, Public and the Press
Session 11 & 12 (01.45 PM to 04.30 PM)	Time Management Handling of VIP References Handling Special References Art of Communication and Communication Skills Stress Management
DAY-4
Session 13 & 14 (10.00 AM to 12.45 PM)	Service Rules – CCS (Conduct) Rule Introduction Applicability Definition Interpretations Importance and relevance of Rule 3, Rule 3-A, Rule 3-B, Rule 3-C Service Rules – CCS (Conduct) Rule (Contd.) Recommendations of Second ARC
Session 15 & 16 (01.45 PM to 04.30 PM)	ACRs and APARs Writing correct confidential report – contents and manner principles to be observed Transfer of Reporting / Reviewing Officer in middle of the year – on transfer of employee Time limitation and self appraisal ACP and MACPs Background of the scheme ACP – Promotion or financial up-gradation Seventh Pay Commission Modified Assured Career Progression Scheme Examples and Illustrations
DAY-5
Session 17 & 18 (10.00 AM to 12.45 PM)	Leave Travel Concession (LTC) Salient Points Advance and Reimbursement LTC to Home Town LTC to anywhere in India Misuse of LTC Special concessions for N-E regions , J & K and Andaman & Nicobar Islands
Session 19 & 20 (01.45 PM to 04.30 PM)	Provident Funds (About GPF) & Leave Rules Advances and withdrawal from GPF Different kinds of leave – Admissibility and conditions for sanction Miscellaneous Topics Travelling Allowance Conveyance Allowance Compensatory allowances Other allowances

DAY-6
Session 21 & 22 (10.00 AM to 12.45 PM)	Medical Attendance Rules / DGEHS CCS Medical Attendance Rules Scope, definition and facilities Grant of Medical Advance Treatment for Special Diseases Concession for families Treatment in Homeopathy / Ayurveda and Unani System Compulsory monthly subscription Eligibility – family / beneficiaries Mode of payment Applicability to pensioners etc.,
Session 23 & 24 (01.45 PM to 04.30 PM)	Accounts Matters Delegation of Financial Powers Salient features of GFR-2017 Income Tax & TDS Pay Structure & Allowances Determination of Pension & other Retirement Benefits New Pension Scheme, 2004
DAY-7
Session 25 & 26 (10.00 AM to 12.45 PM)	Salient Features of RTI Act, 2005; definitions given in section 2 and implementation of section 3 & 4 Role & Responsibility of APIO, PIO & First Appellate Authority w.r.t. Section 5,6,7, & 19 Implementation of Section 8, 9,10 &11 of the Act relating to: Exemption from Disclosure; infringement of copyright ; Severability; Third Party Information Appeal process and penal provisions Important provisions of the Act with special emphasis on the Role of APIO/PIO / FAA

Session 27 & 28 (1.45 PM to 4.30 PM)	Gender Sensitization and Awareness about various laws for women empowerment Women and their place in the society Gender Equality Right to work with dignity,including protection from sexual harassment Background of the Sexual Harassment of women at Work place (Prevention, Prohibition & Redressal) Act 2013 - Main provisions Vishakha Judgement – a precursor to the sexual harassment of women (Prevention, Prohibition & Redressal) Act, 2013Workplace Amendments in Criminal Law – Justice Verma Committee
DAY-8
Session 29 & 30 (10.00 AM to 12.45 PM)	Overview of PC Hardware and Software Parts of PC hardware and its functions Introduction to Operating Systems Type of Application Software Starting and shutting down the system Windows Explorer Microsoft Word Creating Files and Folders Creating a new document Saving a document Multiple Views and Layouts (changing page setup) Moving around the document Spelling and grammar checking Basic Formatting Creating and formatting Table in Word Creating list (Numbered and Bulleted) Changing Fonts Line and Character spacing Using Styles, Header and Footer Using Clip Art , Hyperlink and Bookmark Printing a document Mail Merge Introduction to Mail Merge Main document Data file and Data file field Merged document Steps in Mail Merge Performing Mail Merge
Session 31 & 32 (1.45 PM to 4.30 PM)	MS Power Point Layouts, Themes & designs Adding clip arts, diagrams, pictures, tables & charts Copying a presentation to a CD/DVD/Pen drives Editing & printing presentation slides Microsoft Excel Naming a Cell, Range or Formula, Pasting names in Formulas Deleting a named range, Paste a list of named ranges Functions, If Statements, Text Functions Date and Time Look up functions, Financial Functions Mathematical Functions, Sub Totals Data Validation, Setting Data Validation Graphs Internet and E mail Introduction of Internet (WWW, TCP/IP, DNS, Search Engine) Introduction to E-mail Creating and using E-mails PC Maintenance and Security Overview of PC Maintenance Overview of PC Security Inbuilt PC Maintenance and Security tools in Windows Securing documents, Antivirus

DAY-9
Session 33 & 34 (10.00 AM to 12.45 PM)	Interpersonal Leadership skills Introduction to Leadership Leadership Power Leadership Styles Leadership in Administration
Session 35 & 36 (1.45 PM to 4.30 PM)	Interpersonal skills – Team Building Individual Vs Team Need to form Team Formation of Groups Difference between groups and teams Assessment of strength and weakness of team members Causes of good and poor group dynamics Working together to meet goals Do’s and Don’t’s in team building and group dynamics
DAY-10
Session 37 & 38 (10.00 AM to 12.45 PM)	Motivation and Conflict Management Introduction to motivation Relevance and types of motivation Motivating Subordinates Causes of conflict Managing conflict
Session 39 & 40 (1.45 PM to 4.30 PM)	Stress Management Introduction to stress Causes of stress Impact of stress Managing stress
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Union Territories Civil Services (UTCS)
Government of NCT of Delhi

Address

Map of Union Territories Civil Services (UTCS)

Union Territories Civil Services (UTCS) Government of NCT of Delhi

Learning Unit

Union Territories Civil Services (UTCS)
Government of NCT of Delhi