Union Territories Civil Services (UTCS) 
DIRECTORATE OF TRAINING: UNION TERRITORIES CIVIL SERVICES
GOVERNMENT OF NATIONAL CAPITAL TERRITORY OF DELHI
Institutional Area, Shahdara, Behind Karkardooma Courts, Shahdara Delhi 32
File No……….. Dated........
MODULE FOR IN-SERVICE TRAINING PROGRAMME FOR DANICES OFFICERS PROMOTED TO JAG-I
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Duration of the Course |
Four Weeks |
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Number of Sessions |
80 |
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Training Branch |
III |
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Name of Course Coordinator |
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Week-I, Day-I |
Topics/Sub Topics |
Remarks |
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Session-I |
Good Governance - Concept and Key Indicators |
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- Public administration, - New Management Policy - Concept of Good Governance - Key indicators of Good Governance - Rule of Law - Participation - Transparency - Accountability - Responsiveness - Public Service Delivery |
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Session-II |
Good Governance – Accountability |
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- Autonomy and Accountability - Discretion and Accountability - Standards of Accountability in Govt. - Mechanisms within the Government for accountability - - Parliamentary Committees - Outcome Budget - Public Expenditure Tracking Surveys - Audit Inspections - Public hearings - Grievance Redressal - Vigilance - RTI - Code of conducts, policies and regulations - Citizen Charter - Mechanisms outside the Government – Media - Civil society - Citizen Groups |
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Session-III |
Good Governance –Responsiveness |
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- Understanding responsiveness - Shift from officer centric to citizen centric governance - Responsiveness towards individual needs - Responsiveness towards social needs relating to, women, weaker sections, senior citizens, persons with different disabilities, disadvantaged sections etc., - Responsiveness towards developmental needs - Role of leadership in promoting responsiveness |
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Session-IV |
Good Governance and Transparency |
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-Transparency: Meaning, Need and Advantages - Transparency vs confidentiality - Developing culture of transparency - Change in systems - Change in mind set - Tackling resistance - Citizen Charter - Historical perspective - Evolution of citizen charter - Format of citizen charter - Essential features |
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Week-I, Day-II |
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Session-I |
Good Governance and Regime of Right to Information |
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-RTI/FOI – Global Scenario -Historical perspective -Evolution of RTI in India -RTI Act 2005 - Salient features - Definitions - Miscellaneous provisions |
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Session-II |
Good Governance and Regime of Right to Information (Contd…) |
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- Rights of citizens- Obligations of public authorities- Powers and functions of Information Commissions- Appeal process and penal provisions - Tackling Questions, drafting replies,- Handling appeals - Proactive disclosures, - Keeping record - Case law discussion |
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Session-III |
Good Governance and Public Service Delivery |
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-Understanding role and responsibilities of civil service -Identifying areas crucial for efficient public delivery systems -Conceptualizing means for service delivery - Simplification of procedures - leveraging technology - Personal hearings - Consultative mechanisms - Joint ownership of change process for improving service delivery |
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Session-IV |
Good Governance and Good Practices |
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Good Practices for efficient office procedures Good practices for transparency Good practices for response systems Good practices against corruption |
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Week-I, Day-III |
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Session-I |
E-Governance |
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- Salient provisions of IT Act - Handling e-readiness – psychological and infrastructural - Security against cyber crime |
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Session-II |
E-Governance (Contd…..) |
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- e-governance road map for Delhi - Important e-governance projects - Best practices |
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Session-III & IV |
Visit to IT Park |
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Week-I, Day-IV |
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Session-I |
Managerial Skills for Civil Servants |
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- Understanding of public policy - Business process re-engineering - Developing inter-personal skills |
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Session-II |
Managerial Skills for Civil Servants (Contd…..) |
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- Decision making process - Decision making under uncertainty - Decision making under risk - Decision making skills for improving public service delivery |
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Session-III |
Communication skills and Personality Development |
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- Effective communication - Prerequisites of effective communication - Knowledge of the subject - Clarity of ideas - Knowledge of prescribed formats, - Communication Process - Thought process and mental analysis - Imagination and coherence - Expression and Language - Reaching out to target recipients - Importance of written communication |
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Session-IV |
Communication skills and Personality Development (Contd….) |
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- Oral and non verbal communication - Reaction to circumstances - Reflecting feelings - Communicating thoughts and ideas - Setting tone and pitch - Choice of words and language - Gestures - Role of non verbal communication - Facial expressions - Gestures - Body language - Dress and outfits - Situations and Occasions - Official meetings - Interviews - Conferences & Seminars - Farewell and welcome functions etc - Communicating with citizens - Communicating with ladies - Communicating with disabled - Communicating with Senior Citizens |
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Week-I, Day-V |
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Session-I |
Time Management and Personality Development |
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- Managing time - Predicament of Urgent Vs Important - Multi tasking in Govt. set up - Managing distractions - Striking a balance in work and personal life |
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Session-II |
Anger Management and Personality Development |
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-Understanding Anger - Origin and sources of anger - Expression of anger -Consequences of anger -Occasions of anger in Government functioning - Preventive techniques - Responding instead of reacting - Dealing with anger if it comes - Group Activity |
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Session-III |
Stress Management and Personality Development |
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- Understanding stress - Dynamics of stress - Situations of stress in Government functioning - Attitudinal change - Striking work – life balance - Stress Management Techniques /Stress Busters |
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Session-IV |
Leadership and Personality Development |
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- Manager as leader - Essentials of Leadership - Types of leadership - Understanding needs and resources of the group - Controlling and counseling - Leadership by example - Leadership in Govt. setting |
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Week II Day I |
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Session -I |
Introduction to Financial Management |
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- Introduction to Financial Management - Financial planning and financial control - Key terms |
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Session -II |
Govt. accounts |
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- Structure of Govt. Accounts - Zero base budgeting - Performance budgeting - Preparation and presentation of budgets |
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Session -III |
Procurement management |
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- Salient provisions of GFR 2005 - Procurement of goods and services - Inventory planning, control and disposal |
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Session -IV |
Procurement management……contd. |
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- Tendering process - Preparation of tender document |
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Week II Day II |
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Session -I |
Accounting Procedures |
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- Book keeping - Trail balance, - Trading account, - Profit & loss account, - Balance sheet |
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Session -II |
Understanding financial statements |
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- Understanding financial statements - Performing and non-performing assets - Cash flow monitoring, - Pay off - Electronic financial statements - Financial standards |
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Session -III |
Ratio Analysis |
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- Current ratio - Liquidity ratio - Capital structure ratio - Profitability ratio - Activity ratio - Acid test ratio etc |
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Session -IV |
Ratio Analysis……. Contd. |
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- Break even analysis - Budget deviation analysis - Cost benefit analysis |
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Week II Day III |
Visit to Institute of Company Secretaries of India for interactive session |
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Week II Day IV |
Visit to CVC for interactive session |
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Week II Day V |
Visit to Anti- Corruption Branch of CBI for interactive session |
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Week III Day I |
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Session-I |
Contract Management |
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-Need for contract -Contracts in Government set up -Essentials of contract -Parties to the contract (competency) -Process/Methodology of entering in to contract – Competitive and non- competitive -Concepts of agency /consortium |
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Session-II |
Contract Management (Contd…) |
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- Types of contracts - service contract - project(works) contract - procurement contract - job contract - special contracts etc - Relationships resembling contract - Enforcing terms of contract - Breach of contract and implications - Force majure -Taxation and contract - Drafting a contract document - Exercise in drafting |
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Session-III |
Project Management |
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-Defining the project -Understanding the need of project management -Formulation of the project - Objectives - Planning - Cost estimation - Risks assessment - Risk coverage -Projects in Government set-up |
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Session-IV |
Project Management (Contd…) |
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-Project life cycle -Project monitoring and control -Human aspects of project management -Examples of good project management |
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Week III Day II |
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Session-I |
Public-Private Partnership |
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- Understanding the concept - Identification and selection of projects suitable for PPP – key requirements - Guidelines for formulation, appraisals and approvals |
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Session-II |
Public –Private Partnership (Contd…) |
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- Project financing – Analysis and allocation of risk - Outlining concessions and drafting concession agreement – legal and technical aspects |
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Session-III |
Event Management |
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- Planning & budgeting – funds, man power, logistics, security, sundry requirements - Allocation of duties- arrangements, coordination, supervision, anchoring, attending to VIPs and other guests - Coordinating with other agencies-police, medical aid, media and publicity, MCD etc - Observance of protocol - Concluding the event – seeing off VIPs and other guests, winding up of logistics etc, upkeep and handing over of valuable / important equipments etc, keeping records, settlement of accounts |
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Session-IV |
Disaster Management |
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- Understanding vulnerability of Delhi - Mitigating and preparing for disaster - Responding appropriately during disaster - Managing relief operation – man power, food, clothing, shelter, sanitation, health care, logistics, socio - emotional support etc - Seeking community support - Taking care of legal aspects - Rehabilitation and reconstruction - Relation between development and disaster |
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Week III Day III & IV |
Urban Management : At IIPA |
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Week III Day V |
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Session-I |
Change Management |
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- Explaining the need and emphasizing the urgency, - Various models of change management, - Developing one’s own model and defining strategy for implementation, identifying key persons, communicating and creating a positive environment |
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Session-II |
Change Management (Contd…) |
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- Assessing individual and organizational readiness, - Tackling resistance and handling emotional aspects, - Linking individual change management to organizational change management Reinforcing the change – Collecting feedback and other data, assessing results, taking corrective measures, recognizing the success |
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Session-III & IV |
Free |
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Week-IV Day I, II & III |
Three days Foreign Exposure Visit To SAARC countries |
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Week-IV Day IV |
Free |
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Week-IV Day V |
Feedback on training, Validation and valediction |
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