Union Territories Civil Services (UTCS) 
DIRECTORATE OF TRAINING: UNION TERRITORIES CIVIL SERVICES
GOVERNMENT OF NATIONAL CAPITAL TERRITORY OF DELHI
Institutional Area, Shahdara, Behind Karkardooma Courts, Shahdara Delhi 32
File No……….. Dated
TRAINING MODULE FOR INDUCTION TRAINING PROGRAMME FOR OFFICERS PROMOTED TO ENTRY GRADE OF DANICS
| Duration of the Course | Four Weeks | ||
| Number of Sessions | 80 | ||
| Training Branch | III | ||
| Name of Course Coordinator | |||
| Week-I, Day-I | Topics/Sub Topics | Remarks | |
| Session-I | Good Governance - Concept and Key Indicators | ||
| - Public administration, - New Management Policy - Concept of Good Governance - Key indicators of Good Governance - Rule of Law - Participation - Transparency - Accountability - Responsiveness - Public Service Delivery | |||
| Session-II | Good Governance – Accountability | ||
| - Autonomy and Accountability - Discretion and Accountability - Standards of Accountability in Govt. - Mechanisms within the Government for accountability - - Parliamentary Committees - Outcome Budget - Public Expenditure Tracking Surveys - Audit Inspections - Public hearings - Grievance Redressal - Vigilance - RTI - Code of conducts, policies and regulations - Citizen Charter - Mechanisms outside the Government – Media - Civil society - Citizen Groups | |||
| Session-III | Good Governance –Responsiveness | ||
| - Understanding responsiveness - Shift from officer centric to citizen centric governance - Responsiveness towards individual needs - Responsiveness towards social needs relating to, women, weaker sections, senior citizens, persons with different disabilities, disadvantaged sections etc., - Responsiveness towards developmental needs - Role of leadership in promoting responsiveness | |||
| Session-IV | Good Governance and Transparency | ||
| -Transparency: Meaning, Need and Advantages - Transparency vs confidentiality - Developing culture of transparency - Change in systems - Change in mind set - Tackling resistance - Citizen Charter - Historical perspective - Evolution of citizen charter - Format of citizen charter - Essential features | |||
| Week-I, Day-II | |||
| Session-I | Good Governance and Regime of Right to Information | ||
| -RTI/FOI – Global Scenario -Historical perspective -Evolution of RTI in India -RTI Act 2005 - Salient features - Definitions - Miscellaneous provisions | |||
| Session-II | Good Governance and Regime of Right to Information (Contd…) | ||
- Rights of citizens- Obligations of public authorities- Powers and functions of Information Commissions- Appeal process and penal provisions- Tackling Questions, drafting replies,- Handling appeals - Proactive disclosures, - Keeping record - Case law discussion |
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| Session-III | Good Governance and Public Service Delivery | ||
| -Understanding role and responsibilities of civil service -Identifying areas crucial for efficient public delivery systems -Conceptualizing means for service delivery - Simplification of procedures - leveraging technology - Personal hearings - Consultative mechanisms - Joint ownership of change process for improving service delivery | |||
| Session-IV | Good Governance and Good Practices | ||
| Good Practices for efficient office procedures Good practices for transparency Good practices for response systems Good practices against corruption | |||
| Week-I, Day-III | |||
| Session-I | E-Governance | ||
| - Salient provisions of IT Act - Handling e-readiness – psychological and infrastructural - Security against cyber crime | |||
| Session-II | E-Governance (Contd…..) | ||
| - e-governance road map for Delhi - Important e-governance projects - Best practices | |||
| Session-III & IV | Visit to IT Park | ||
| Week-I, Day-IV | |||
| Session-I | Managerial Skills for Civil Servants | ||
| - Understanding of public policy - Business process re-engineering - Developing inter-personal skills | |||
| Session-II | Managerial Skills for Civil Servants (Contd…..) | ||
| - Decision making process - Decision making under uncertainty - Decision making under risk - Decision making skills for improving public service delivery | |||
| Session-III | Communication skills and Personality Development | ||
| - Effective communication - Prerequisites of effective communication - Knowledge of the subject - Clarity of ideas - Knowledge of prescribed formats, - Communication Process - Thought process and mental analysis - Imagination and coherence - Expression and Language - Reaching out to target recipients - Importance of written communication | |||
| Session-IV | Communication skills and Personality Development (Contd….) | ||
| - Oral and non verbal communication - Reaction to circumstances - Reflecting feelings - Communicating thoughts and ideas - Setting tone and pitch - Choice of words and language - Gestures - Role of non verbal communication - Facial expressions - Gestures - Body language - Dress and outfits - Situations and Occasions - Official meetings - Interviews - Conferences & Seminars - Farewell and welcome functions etc - Communicating with citizens - Communicating with ladies - Communicating with disabled - Communicating with Senior Citizens | |||
| Week-I, Day-V | |||
| Session-I | Time Management and Personality Development | ||
| - Managing time - Predicament of Urgent Vs Important - Multi tasking in Govt. set up - Managing distractions - Striking a balance in work and personal life | |||
| Session-II | Anger Management and Personality Development | ||
| -Understanding Anger - Origin and sources of anger - Expression of anger -Consequences of anger -Occasions of anger in Government functioning - Preventive techniques - Responding instead of reacting - Dealing with anger if it comes - Group Activity | |||
| Session-III | Stress Management and Personality Development | ||
| - Understanding stress - Dynamics of stress - Situations of stress in Government functioning - Attitudinal change - Striking work – life balance - Stress Management Techniques /Stress Busters | |||
| Session-IV | Leadership and Personality Development | ||
| - Manager as leader - Essentials of Leadership - Types of leadership - Understanding needs and resources of the group - Controlling and counseling - Leadership by example - Leadership in Govt. setting | |||
| Week II Day I | |||
| Session -I | Introduction to Financial Management | ||
| - Introduction to Financial Management - Financial planning and financial control - Key terms | |||
| Session -II | Govt. accounts | ||
| - Structure of Govt. Accounts - Role of HOD/HOO/DDO - Zero base budgeting - Performance budgeting - Preparation and presentation of budgets | |||
| Session -III | Procurement management | ||
| - Salient provisions of GFR 2005 - Procurement of goods and services - Inventory planning, control and disposal | |||
| Session -IV | Procurement management……contd. | ||
| - Tendering process - Preparation of tender document | |||
| Week II Day II | |||
| Session -I | Accounting Procedures | ||
| - Book keeping - Trail balance, - Trading account, - Profit & loss account, - Balance sheet | |||
| Session -II | Understanding financial statements | ||
| - Understanding financial statements - Performing and non-performing assets - Cash flow monitoring, - Pay off - Electronic financial statements - Financial standards | |||
| Session -III | Ratio Analysis | ||
| - Current ratio - Liquidity ratio - Capital structure ratio - Profitability ratio - Activity ratio - Acid test ratio etc | |||
| Session -IV | Ratio Analysis……. Contd. | ||
| - Break even analysis - Budget deviation analysis - Cost benefit analysis | |||
| Week II Day III | Visit to Institute of Company Secretaries of India for interactive session | ||
| Week II Day IV | Visit to CVC for interactive session | ||
| Week II Day V | Visit to Anti- Corruption Branch of CBI for interactive session | ||
| Week III Day I | |||
| Session-I | Contract Management | ||
| -Need for contract -Contracts in Government set up -Essentials of contract -Parties to the contract (competency) -Process/Methodology of entering in to contract – Competitive and non- competitive, -Concepts of agency /consortium | |||
| Session-II | Contract Management (Contd…) | ||
| - Types of contracts - service contract - project(works) contract - procurement contract - job contract - special contracts etc - Relationships resembling contract - Enforcing terms of contract - Breach of contract and implications - Force majure -Taxation and contract - Drafting a contract document - Exercise in drafting | |||
| Session-III | Project Management | ||
| -Defining the project -Understanding the need of project management -Formulation of the project - Objectives - Planning - Cost estimation - Risks assessment - Risk coverage -Projects in Government set-up | |||
| Session-IV | Project Management (Contd…) | ||
| -Project life cycle -Project monitoring and control -Human aspects of project management -Examples of good project management | |||
| Week III Day II | |||
| Session-I | Public-Private Partnership | ||
| - Understanding the concept - Identification and selection of projects suitable for PPP – key requirements - Guidelines for formulation, appraisals and approvals | |||
| Session-II | Public –Private Partnership (Contd…) | ||
| - Project financing – Analysis and allocation of risk - Outlining concessions and drafting concession agreement – legal and technical aspects | |||
| Session-III | Event Management | ||
| - Planning & budgeting – funds, man power, logistics, security, sundry requirements - Allocation of duties- arrangements, coordination, supervision, anchoring, attending to VIPs and other guests - Coordinating with other agencies-police, medical aid, media and publicity, MCD etc - Observance of protocol - Concluding the event – seeing off VIPs and other guests, winding up of logistics etc, upkeep and handing over of valuable / important equipments etc, keeping records, settlement of accounts | |||
| Session-IV | Disaster Management | ||
| - Understanding vulnerability of Delhi - Mitigating and preparing for disaster - Responding appropriately during disaster - Managing relief operation – man power, food, clothing, shelter, sanitation, health care, logistics, socio - emotional support etc - Seeking community support - Taking care of legal aspects - Rehabilitation and reconstruction - Relation between development and disaster | |||
| Week III Day III & IV | Urban Management : At IIPA | ||
| Week III Day V | |||
| Session-I | Change Management | ||
| - Explaining the need and emphasizing the urgency, - Various models of change management, - Developing one’s own model and defining strategy for implementation, identifying key persons, communicating and creating a positive environment | |||
| Session-II | Change Management (Contd…) | ||
| - Assessing individual and organizational readiness, - Tackling resistance and handling emotional aspects, - Linking individual change management to organizational change management - Reinforcing the change – Collecting feedback and other data, assessing results, taking corrective measures, recognizing the success | |||
| Session-III & IV | Free | ||
| Week-IV Day I, II & III | Three days Foreign Exposure Visit To SAARC countries | ||
| Week-IV Day IV | Free | ||
| Week-IV Day V | Feedback on training, Validation and valediction | ||