Union Territories Civil Services (UTCS)
Government of NCT of Delhi

Duration of the Course

Four Weeks

Number of Sessions

80

Training Branch

III

Name of Course Coordinator

Week-I, Day-I

Topics/Sub Topics

Remarks

Session-I

Good Governance - Concept and Key Indicators

- Public administration,

- New Management Policy

- Concept of Good Governance

- Key indicators of Good Governance

- Rule of Law

- Participation

- Transparency

- Accountability

- Responsiveness

- Public Service Delivery

Session-II

Good Governance – Accountability

- Autonomy and Accountability

- Discretion and Accountability

- Standards of Accountability in Govt.

- Mechanisms within the Government for accountability -

- Parliamentary Committees

- Outcome Budget

- Public Expenditure Tracking Surveys

- Audit Inspections

- Public hearings

- Grievance Redressal

- Vigilance

- RTI

- Code of conducts, policies and regulations

- Citizen Charter

- Mechanisms outside the Government

– Media

- Civil society

- Citizen Groups

Session-III

Good Governance –Responsiveness

- Understanding responsiveness

- Shift from officer centric to citizen centric governance

- Responsiveness towards individual needs

- Responsiveness towards social needs relating to, women, weaker

sections, senior citizens, persons with different disabilities, disadvantaged sections etc.,

- Responsiveness towards developmental needs

- Role of leadership in promoting responsiveness

Session-IV

Good Governance and Transparency

-Transparency: Meaning, Need and Advantages

- Transparency vs confidentiality

- Developing culture of transparency

- Change in systems

- Change in mind set

- Tackling resistance

- Citizen Charter

- Historical perspective

- Evolution of citizen charter

- Format of citizen charter

- Essential features

Week-I, Day-II

Session-I

Good Governance and Regime of Right to Information

-RTI/FOI – Global Scenario

-Historical perspective

-Evolution of RTI in India

-RTI Act 2005 - Salient features

- Definitions

- Miscellaneous provisions

Session-II

Good Governance and Regime of Right to Information (Contd…)

- Rights of citizens

- Obligations of public authorities

- Powers and functions of Information Commissions

- Appeal process and penal provisions

- Tackling Questions, drafting replies,

- Handling appeals

- Proactive disclosures,

- Keeping record

- Case law discussion

Session-III

Good Governance and Public Service Delivery

-Understanding role and responsibilities of civil service

-Identifying areas crucial for efficient public delivery systems

-Conceptualizing means for service delivery

- Simplification of procedures

- leveraging technology

- Personal hearings

- Consultative mechanisms

- Joint ownership of change process for improving service delivery

Session-IV

Good Governance and Good Practices

Good Practices for efficient office procedures

Good practices for transparency

Good practices for response systems

Good practices against corruption

Week-I, Day-III

Session-I

E-Governance

- Salient provisions of IT Act

- Handling e-readiness – psychological and infrastructural

- Security against cyber crime

Session-II

E-Governance (Contd…..)

- e-governance road map for Delhi

- Important e-governance projects

- Best practices

Session-III & IV

Visit to IT Park

Week-I, Day-IV

Session-I

Managerial Skills for Civil Servants

- Understanding of public policy

- Business process re-engineering

- Developing inter-personal skills

Session-II

Managerial Skills for Civil Servants (Contd…..)

- Decision making process

- Decision making under uncertainty

- Decision making under risk

- Decision making skills for improving public service delivery

Session-III

Communication skills and Personality Development

- Effective communication

- Prerequisites of effective communication

- Knowledge of the subject

- Clarity of ideas

- Knowledge of prescribed formats,

- Communication Process

- Thought process and mental analysis

- Imagination and coherence

- Expression and Language

- Reaching out to target recipients

- Importance of written communication

Session-IV

Communication skills and Personality Development (Contd….)

- Oral and non verbal communication

- Reaction to circumstances

- Reflecting feelings

- Communicating thoughts and ideas

- Setting tone and pitch

- Choice of words and language

- Gestures

- Role of non verbal communication

- Facial expressions

- Gestures

- Body language

- Dress and outfits

- Situations and Occasions

- Official meetings

- Interviews

- Conferences & Seminars

- Farewell and welcome functions etc

- Communicating with citizens

- Communicating with ladies

- Communicating with disabled

- Communicating with Senior Citizens

Week-I, Day-V

Session-I

Time Management and Personality Development

- Managing time

- Predicament of Urgent Vs Important

- Multi tasking in Govt. set up

- Managing distractions

- Striking a balance in work and personal life

Session-II

Anger Management and Personality Development

-Understanding Anger

- Origin and sources of anger

- Expression of anger

-Consequences of anger

-Occasions of anger in Government functioning

- Preventive techniques

- Responding instead of reacting

- Dealing with anger if it comes

- Group Activity

Session-III

Stress Management and Personality Development

- Understanding stress

- Dynamics of stress

- Situations of stress in Government functioning

- Attitudinal change

- Striking work – life balance

- Stress Management Techniques /Stress Busters

Session-IV

Leadership and Personality Development

- Manager as leader

- Essentials of Leadership

- Types of leadership

- Understanding needs and resources of the group

- Controlling and counseling

- Leadership by example

- Leadership in Govt. setting

Week II

Day I

Session -I

Introduction to Financial Management

- Introduction to Financial Management

- Financial planning and financial control

- Key terms

Session -II

Govt. accounts

- Structure of Govt. Accounts

- Zero base budgeting

- Performance budgeting

- Preparation and presentation of budgets

Session -III

Procurement management

- Salient provisions of GFR 2005

- Procurement of goods and services

- Inventory planning, control and disposal

Session -IV

Procurement management……contd.

- Tendering process

- Preparation of tender document

Week II

Day II

Session -I

Accounting Procedures

- Book keeping

- Trail balance,

- Trading account,

- Profit & loss account,

- Balance sheet

Session -II

Understanding financial statements

- Understanding financial statements

- Performing and non-performing assets

- Cash flow monitoring,

- Pay off

- Electronic financial statements

- Financial standards

Session -III

Ratio Analysis

- Current ratio

- Liquidity ratio

- Capital structure ratio

- Profitability ratio

- Activity ratio

- Acid test ratio etc

Session -IV

Ratio Analysis……. Contd.

- Break even analysis

- Budget deviation analysis

- Cost benefit analysis

Week II

Day III

Visit to Institute of Company Secretaries of India for interactive session

Week II Day IV

Visit to CVC for interactive session

Week II Day V

Visit to Anti- Corruption Branch of CBI for interactive session

Week III Day I

Session-I

Contract Management

-Need for contract

-Contracts in Government set up

-Essentials of contract

-Parties to the contract (competency)

-Process/Methodology of entering in to contract – Competitive

and non- competitive

-Concepts of agency /consortium

Session-II

Contract Management (Contd…)

- Types of contracts

- service contract

- project(works) contract

- procurement contract

- job contract

- special contracts etc

- Relationships resembling contract

- Enforcing terms of contract

- Breach of contract and implications

- Force majure

-Taxation and contract

- Drafting a contract document

- Exercise in drafting

Session-III

Project Management

-Defining the project

-Understanding the need of project management

-Formulation of the project

- Objectives

- Planning

- Cost estimation

- Risks assessment

- Risk coverage

-Projects in Government set-up

Session-IV

Project Management (Contd…)

-Project life cycle

-Project monitoring and control

-Human aspects of project management

-Examples of good project management

Week III Day II

Session-I

Public-Private Partnership

- Understanding the concept

- Identification and selection of projects suitable for PPP – key

requirements

- Guidelines for formulation, appraisals and approvals

Session-II

Public –Private Partnership (Contd…)

- Project financing – Analysis and allocation of risk

- Outlining concessions and drafting concession agreement –

legal and technical aspects

Session-III

Event Management

- Planning & budgeting – funds, man power, logistics, security, sundry requirements

- Allocation of duties- arrangements, coordination, supervision, anchoring, attending to VIPs and other guests

- Coordinating with other agencies-police, medical aid, media and publicity, MCD etc

- Observance of protocol

- Concluding the event – seeing off VIPs and other guests,

winding up of logistics etc, upkeep and handing over of

valuable / important equipments etc, keeping records,

settlement of accounts

Session-IV

Disaster Management

- Understanding vulnerability of Delhi

- Mitigating and preparing for disaster

- Responding appropriately during disaster

- Managing relief operation – man power, food, clothing, shelter,

sanitation, health care, logistics, socio - emotional support etc

- Seeking community support

- Taking care of legal aspects

- Rehabilitation and reconstruction

- Relation between development and disaster

Week III Day III & IV

Urban Management : At IIPA

Week III Day V

Session-I

Change Management

- Explaining the need and emphasizing the urgency,

- Various models of change management,

- Developing one’s own model and defining strategy for

implementation, identifying key persons, communicating and

creating a positive environment

Session-II

Change Management (Contd…)

- Assessing individual and organizational readiness,

- Tackling resistance and handling emotional aspects,

- Linking individual change management to organizational change

management

Reinforcing the change – Collecting feedback and other data, assessing results, taking corrective measures, recognizing the success

Session-III & IV

Free

Week-IV

Day I, II & III

Three days Foreign Exposure Visit To SAARC countries

Week-IV

Day IV

Free

Week-IV

Day V

Feedback on training, Validation and valediction